Privacy Policy

At Flexi Driver, we believe that privacy should be handled with clarity, responsibility and transparency.

This Privacy Policy explains how Flexi Driver collects, uses, handles and, where necessary, shares personal information when you use our website, create a driver profile, submit information or documents, or interact with our platform.

Flexi Driver is designed to help customers discover driver profiles and connect directly with drivers. We do not assign drivers to customers or make the hiring decision on behalf of either party. The decision to contact, hire or engage a driver is made directly between the customer and the driver.

By using Flexi Driver and its services, you acknowledge that you have read and understood this Privacy Policy.

About This Privacy Policy

This Privacy Policy applies to information submitted or provided through the Flexi Driver website and its related services.

Our aim is to explain in simple and understandable language:

• what information we may collect;
• why we collect it;
• how we use it;
• when certain information may be shared;
• how driver verification information and documents are handled; and
• how you can contact us regarding your personal information.

We believe users should have a clear understanding of how their information is handled when using a platform such as Flexi Driver.

Information We Collect

Depending on how you use Flexi Driver, we may collect information that you voluntarily provide to us.

This may include:

• Full name
• Email address
• Mobile number
• Location or address
• Age or other basic profile information
• Driving experience and related professional information
• Vehicle-related information, where applicable
• Driver profile information
• Identity, driving licence or other verification documents
• Supporting documents submitted for verification
• Other information that you choose to provide while creating or managing a profile

The information collected may vary depending on whether you are using Flexi Driver as a driver, customer or visitor interacting with a particular service.

We only intend to collect information that is reasonably relevant to the purpose for which it is provided.

Driver Profile & Verification Information

Drivers may provide personal, professional and verification information to create a profile on Flexi Driver.

This information may be used to:

• create and maintain a driver profile;
• display relevant driver information to potential customers;
• verify information submitted by the driver;
• improve the reliability and transparency of driver listings; and
• facilitate direct communication between customers and drivers.

Where a driver submits documents for verification, those documents may be reviewed for the purpose of verification and related platform requirements.

Not every piece of information submitted during verification is necessarily displayed publicly on a driver profile.

How We Use Your Information

Information provided to Flexi Driver may be used for purposes including:

• creating and managing user or driver profiles;
• verifying driver information;
• facilitating direct communication between customers and drivers;
• providing and operating Flexi Driver services;
• responding to enquiries and support requests;
• communicating with users regarding their profile or use of the platform;
• maintaining the reliability and integrity of driver listings; and
• complying with applicable legal or official requirements.

We do not intend to use personal information for purposes unrelated to the operation and legitimate requirements of Flexi Driver without an appropriate basis for doing so.